Privacy policy

This privacy policy sets out how Phoenix Community Housing collects and processes personal information about visitors to our website.

In this notice, “we”, “us”, “our”, and “Phoenix Community Housing”, refers to Phoenix Community Housing, creators and deliverers of the Young Makers’ Agency brand.


Use of cookies

Our website uses cookies, as we want visitors to have the best possible experience while they are on the site. It also means we are able to keep a look out for areas of the website that need improving.

Cookies are small text files that are sent to your computer (or mobile device) when you visit a website. Most websites now use cookies. They collect basic information and are used to improve the performance of the website and the services you receive. For example, cookies may be used to:

  • measure how many people are using the services we provide, so we can make them easier and faster to use
  • analyse data, anonymously, so that we can improve our site to according to users’ needs and preferences

The cookies collect information on how visitors are using our site, but they will never identify who a person is.

We use the information that cookies provide to find out our most popular pages, how many visitors come to our site, what page visitors exit from and other data which helps us to improve the website for future use.

We use Google Analytics to measure our site’s performance.

If you continue without changing your settings, we will accept your consent to receive these cookies from our website. However, if you wish to change your privacy settings at any time, instructions and guidance on how to remove cookies from your device, or how to block individual cookies from being received, can be found at


Online forms

You can access most of the pages on the Young Makers’ Agency website without having to supply any personal information. However, in some cases such as signing up for workshops or more information you will need to supply personal information.

We shall use your personal information to respond to your enquiry. The personal information you provide shall be securely stored together with the response we provide.

We may produce reports on the use of forms on our website to enable us to monitor and develop them. These reports will be based on anonymous data, which means that individuals will not be identified in any of the reports.


Email and mobile phone details

If you supply your email or mobile phone details on a form on our website, we will store these details securely.

In supplying these details you are giving your consent for Phoenix Community Housing to use the data that you have supplied. This will be for the purposes of addressing your query and/or supplying information that may be of interest to you in future. This will be in the form of emails or text messages.

All processing of such data will be in compliance with the Data Protection Act 1998. You can contact us at any time if you do not wish to receive further emails or text messages from Phoenix Community Housing, or if you would like us to remove these details from our records.